Knowledgebase
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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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Cannot connect to server Article rated 2.1/5.0
Connection problems are often caused by firewalls. Your operating system, security software, or router may have a firewall blocking your Star Sonata client from connecting to the server. If your clien...
Virtual Circuit Reset by the Remote Side Article rated 3.8/5.0
While playing Star Sonata your get logged off and this error is displayed: Virtual Circuit Reset by the Remote Side This usually happens when you are having connectivity problems. Even when you c...
Slaves Not Undocking Article rated 3.7/5.0
Players are having an issue where after docking slaves and equipping the control-bot and undocking their main ship, the slaves do not undock. The slaves will show up in Character>Possessions under...
Reducing Lag in Star Sonata Article rated 3.9/5.0
Reducing Lag in Star Sonata Types of Lag There are 3 major categories of lag; Server Side Lag, Client Side Lag and Network Lag. We will look at all these types of lag...
How to Change Your Password Article rated 3.4/5.0
To change your password follow these steps: • Go to http://www.starsonata.com/forum/ • Click Login • Enter your username and password and click Login • Click User Control Panel • Clic...
How to cancel Pay Pal subscriptions Article rated 3.8/5.0
In order to cancel a Pay Pal subscription, you need to log into your Pay Pal account, view recent transactions, and choose a recent payment to Star Sonata corresponding to the subscription you want to...
I forgot my password Article rated 3.6/5.0
If you've forgotten your password, the first thing to try is to visit the Star Sonata forum and attempt to log in there, or, if you are still logged in to the forum, first check what email address is ...
How do I tell which accounts different Pay Pal subscriptions are tied to? Article rated 2.8/5.0
1) Log into Pay Pal 2) View your recent transactions 3) Click on a transaction you want to know about 4) Click on the subscription link associated with that transaction 5) Note the "item numb...
How do I submit a flag for my team? Article rated 2.5/5.0
You must be a councilor or higher on your team and get the quilting skill in order to submit a flag. Log into your team page on the web site, and there will be a form to submit your flag. All cust...
Paid character name change Article rated 3.3/5.0
The cost for a name change is $20 per character. First please make sure that the new name you want is available by trying to send that name a whisper. For example, if the new name you want is &quo...
Paid Augmenter Reset Article rated 3.3/5.0
The cost for a paid augmenter reset is $30. The account will need to have a active subscription and the character must have been logged on since the last server restart. The payment is only acce...
Paid item-forming of a ship Article rated 4.1/5.0
You can now item form your ship in game with space points! First you need to buy space points depending on the service you want, so item forms are 20 space points and augmenter resets are 60. Next you...
What are the current in-game rules that I have to follow? Article rated 3.7/5.0
There is a list of current game rules kept up to date in a sticky post on the forum here: http://www.starsonata.com/forum/viewtopic.php?f=4&t=29901 A copy of the terms and conditions that you a...
My password isn't working Article rated 1.4/5.0
First of all, all account names and passwords are case-sensitive, so check your caps lock key and check your capitalization and spelling. If the game is still rejecting your password when you try t...
When I try to pay with credit card, I get a giant wall of error text Article rated 2.7/5.0
If you try to pay with a credit card, and you get a giant wall of text as an error that starts out looking something like this: string(9) "SoapFault" object(SoapFault)#9 (10) { ["mes...
 


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