Starsonata > Starsonata Support System > Knowledgebase
Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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My password isn't working
I forgot my password/username
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Cannot connect to server Article rated 2.2/5.0
Connection problems are often caused by firewalls. Your operating system, security software, or router may have a firewall blocking your Star Sonata client from connecting to the server. If your clien...
Virtual Circuit Reset by the Remote Side Article rated 3.9/5.0
While playing Star Sonata you get logged off and this error is displayed: Virtual Circuit Reset by the Remote Side. This usually happens when you are having connectivity problems. Even when you ca...
How to cancel Pay Pal subscriptions Article rated 3.5/5.0
In order to cancel a Paypal subscription, you need to log into your Paypal account, view recent transactions, and choose a recent payment to Star Sonata corresponding to the subscription you want to c...
How do I submit a flag for my team? Article rated 2.7/5.0
You must be a councilor or higher on your team and get the quilting skill in order to submit a flag. Log into your team page on the web site, and there will be a form to submit your flag. All cust...
Paid character name change Article rated 3.8/5.0
The cost for a name change is 40 Space Points per character. Space points can be purchased for your account here: First please make sure that the new ...
What are the current in-game rules that I have to follow? Article rated 3.0/5.0
All of our game rules are listed on the website at In addition to the game rules there, a copy of the license agreement (user agreement, EULA) is there which you acc...
Paid Augmenter Reset Article rated 3.1/5.0
An Augmenter Retrieval Module is an item purchasable from Friedman in Free Market that will forcibly unequip all augmenters on any one ship that you use it on. The Augmenter Retrieval Module costs ...
Paid ship item forms Article rated 4.1/5.0
Ship Dry-dock Modules are purchasable from Friedman in Free Market for 1 credit. The Ship Dry-dock Module costs 20 Space Points to use. Space Points are purchasable here:
Reducing Lag in Star Sonata Article rated 5.0/5.0
Reducing Lag in Star Sonata Types of Lag There are 3 major categories of lag; server lag, client lag and network lag. We will look at all these types of lag and explain how you can r...
Forgetting to pack a base or a drone over reset Article rated 5.0/5.0
If you forget or are unable to pack an important base during a universe reset and lose it, you can submit a request via support ticket to have us restore the contents of your base to one of your ships...

» Top Knowledgebase articles: Views
» Latest Knowledgebase articles: Date added
 Forgetting to pack a base or a drone over reset 2022-06-29 17:53:54
 My password isn't working 2012-02-06 14:04:05
 What are the current in-game rules that I have to follow? 2011-08-14 21:30:17
 Paid ship item forms 2011-08-12 19:45:59
 Paid Augmenter Reset 2011-08-12 19:44:10
 Paid character name change 2011-08-12 19:41:37

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