Starsonata > Starsonata Support System > Knowledgebase

My password isn't working

Solution First of all, all account names and passwords are case-sensitive, so check your caps lock key and check your capitalization and spelling.

There is currently a bug (1st Aug 14) which mangles passwords when logging in with the 'Save password' box unchecked. This will be fixed in the future but in the mean time please turn it on.

If you still can't log in, you should check by trying to login on the <a href="">website</a>.

Failing that, please read the <a href="" password reset article</a>.
Was this article helpful? yes / no
Article details
Article ID: 15
Category: Account
Date added: 2012-02-06 14:04:05
Views: 2142
Rating (Votes): Article rated 1.5/5.0 (47)

<< Go back

Powered by Help Desk Software HESK™